Loading...
book now
close-icon

Select your dates

Christmas Hotel Gift Vouchers Cork – Buy Vouchers For The Metropole Hotel here

Coronavirus - Your FAQs

YOUR FAQs

TRUST & CARE PROGRAMME AT THE METROPOLE HOTEL CORK

We have developed our Trust and Care Programme at The Metropole Hotel Cork which outlines the enhanced sanitisation procedures and new practices we have implemented for the safety and comfort of our guests and team. This Programme is also a guide to what you will experience during your stay with us at the Metropole Hotel Cork. We will continuously review all advice and guidelines from governing bodies to ensure that we are compliant and providing the most safe and trusted environment for you.

SEE OUR PROGRAMME HERE

 

Is The Metropole Hotel Cork Open?

Yes, The Metropole Hotel Cork is open at this time. We are operating in line with government guidelines and following advice from The WHO.

 

Is The Metropole Hotel Cork serving food?

Yes, The MET Restaurant at The Metropole Hotel Cork is open at this time. We are operating in line with government guidelines and following advice from The WHO.

 

What is the contact number for The Metropole Hotel Cork reservations?

Please contact our reservations team on +353 (0) 21 464 3700. Please note we are experiencing more calls that usual during this time. We will endeavour to answer your call as soon as possible.

 

Is The MET Bar & Restaurant in the The Metropole Hotel Cork Open?

Yes, The MET Restaurant at The Metropole Hotel Cork is open at this time. We are operating in line with government guidelines and following advice from The WHO.

 

The new Stay and Spend scheme allows you to claim tax back on accommodation, food and non-alcoholic drink (known as qualifying expenditure) bought between 1 October 2020 and 30 April 2021. We are a participating business and we are listed on the Revenue’s list of ‘Qualifying Service Providers’. This means, that when you book your break with us, you are entitled to claim up to €125 in tax credits back on your stay. SEE MORE HERE.

 

Can I still make a booking online?

Yes, you can still make a booking online for dates in the future.

 

Is the Leeside Leisure Centre Open?

The Leeside Leisure Centre is not open at this time. We will contact all members when we have confirmed a re-opening date.

 

Can I get cancel my booking for The Metropole Hotel Cork ?

Existing Reservations: All reservations – even those described as “non-cancellable” (“Advanced Purchase or pre-pay”) – that are scheduled for arrival before July 12, 2020, can be changed to an alternative date at no charge up to 12 noon on the day of arrival. For all other cancellations, please contact our reservations team.

New reservations: Any reservation you make – except those described as “non-cancellable” (“Advanced Purchase”/”Prepay”) – that are booked for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

 

Can I cancel a booking for The Metropole Hotel Cork l made on Booking.com?

Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. For the most flexible booking options, book direct on our website www.themetropolehotel.ie

 

Can I cancel a booking for The Metropole Hotel Cork made on Expedia.com?

Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. For the most flexible booking options, book direct on our website www.themetropolehotel.ie

 

Can I get my The Metropole Hotel Cork Voucher extended? 

Please contact our reception team on +353 (0) 21 464 3700 to make an extension request . Of course we are trying our utmost to be as flexible as possible during this period. We will do our best to honour these vouchers where possible.

 

What is the contact information for The Metropole Hotel Cork HR Department?

If you are a team member, please contact the relevant HR team member or email klinehan@trigonhotels.com . You will find the information in your starter pack. If you are contacting on behalf of the media, please email amansworth@trigonhotels.com

book now