Your FAQs
Frequently Asked Questions
TRUST & CARE PROGRAMME AT THE METROPOLE HOTEL CORK
We have developed our Trust and Care Programme at The Metropole Hotel Cork which outlines the enhanced sanitisation procedures and new practices we have implemented for the safety and comfort of our guests and team. This Programme is also a guide to what you will experience during your stay with us at the Metropole Hotel Cork. We have been awarded the Failte Ireland Covid 19 Safety Charter and we will continuously review all advice and guidelines from governing bodies to ensure that we are compliant and providing the most safe and trusted environment for you.
We have also been award the Failte Ireland Safety Charter Mark which acknowledges that our team are abiding by all rules regulations and health and safety advice pertaining to Covid-19. It also ensure that we have completed extensive training of our team and are subject to spot checks by Failte Ireland.
Is The Metropole Hotel Cork serving food?
The MET Restaurant at The Metropole Hotel Cork is open. You can enjoy lunch, brunch, dinner, afternoon tea, cocktails and more.
What is the contact number for The Metropole Hotel Cork reservations?
Please contact our reservations team on +353 (0) 21 464 3700.
Can I make a booking online?
Yes, you can book online for dates in the future. Please contact our reservations team directly for group bookings and corporate rates.
Is the Leeside Leisure Centre Open?
The Leeside Leisure Centre is open for gym only at this time. The pool is closed until further notice.
Can I get cancel my booking for The Metropole Hotel Cork ?
All reservations made directly on our website (excepting “Advanced Purchase or pre-pay”) – can be cancelled up to 12 noon on the day of arrival. For all other cancellations, please contact our reservations team.
Can I cancel a booking for The Metropole Hotel Cork l made on Booking.com?
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. For the most flexible booking options, book direct on our website www.themetropolehotel.ie
Can I cancel a booking for The Metropole Hotel Cork made on Expedia.com?
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. For the most flexible booking options, book direct on our website www.themetropolehotel.ie
Can I get my The Metropole Hotel Cork Voucher extended?
Please contact our reception team on +353 (0) 21 464 3700 to make an extension request.
What is the contact information for The Metropole Hotel Cork HR Department?
If you are a team member, please contact the relevant HR team member or email klinehan@trigonhotels.com . You will find the information in your starter pack. If you are contacting on behalf of the media, please email amansworth@trigonhotels.com